Frequently Asked Questions

✓ It is an Online Platform helping students,tutors,institutions to find each others .
✓ Yes you can posting your learning needs and by registering as a free member .
✖ No , you can't send the message through message option in website as a free member neither book any tutor/institute in free membership ✖ , you have to wait until any tutor or institute contact you through message option in website or book you .
☑ Contact credits are the keys to unlock the contact details. If you are a tutor looking for students, you can use contact credits to see the contact details of student/parent who posted the tuition needs. If you are student/parent, you can use contact credits to contact tutors whom you like .
☑ Our executives will pay special attention to help you find a better tutor.
★ Your profile might not be visible for 3 major reasons :-
  1. 1 . Your profile is yet to be verified, usually it takes maximum 1 hour
  2. 2. You have posted details or contact numbers or unallowed content in your profile.
  3. 3. Your package credit balance has used please recharge your account to activate your profile again.
  4. 4. If your reason is not listed above please contact us at 84208-75543 / 91639-33744
    ★ You can directly deposit to our Bank of India account Branches across India and Contact us on - 9163933744
    • ✔ Account Name – EXCELLENCE CONSULTANTS

    • ✔ Account Number – 401620110000446

    • ✔ Branch IFSC Code – BKID0004016

    • ✔ Account Type: Current A/c

    • ✔ Bank Name : - Bank of India

    • ✔ Branch :- Salkia

    1. ☑Upload a recent, professional-looking profile picture. It gives your profile a face, authenticity and reliability.
    2. ☑Update your educational qualifications and experience. Make sure to upload your educational certificates to prove the authenticity of your profile.
    3. ☑ Write an attractive profile Bio. Your Profile-Bio says a lot about you as a tutor. An effective, well-written and detailed Profile-Bio will make your profile unique.
    Reviews play a major role in boosting your profile. Reviews from your previous employer/s or students will help your prospective students to get an idea about your tutoring methods and their effectiveness. ★ - Poor ★★ Average ★★★ Good ★★★★Excellent ★★★★★ Outstanding
    Students can mark a tutor as fake or fraud ✖ by reporting us in case they have been disappointed by the service provided by him or her. If Excellence Online Tutors(Excellence Consultants) receives repeated fake reporting and negative reviews about a particular tutor, we reserve the right to suspend the tutor's profile even if he/she is a premium or paid member.
    Registering on Excellence Consultants as a student is a simple procedure:
    1. 1.Go to Login or Register
    2. 2.Register as Student
    3. 3.Filled up the form
    4. 4.submit your requirement absolutely free
    5. 5.The more details you provide, the quicker and easier it will be for you to get a suitable tutor, centre or course
      If you have forgotten your Excellence Consultants login password, follow the steps mentioned below:
      1. ‣.Visit the Log in page of Excellence Consultants.
      2. ‣ Click the forget your Password
      3. ‣ Type your Mobile number
      4. ‣ Get OTP on Your Mobile
      5. ‣ Verify OTP
      6. ‣ Type New Password
      7. ‣ Password reset Completed
      ‣ Once tuition terms and fees have been agreed upon and finalized, you can send the booking link to students or their parents.
      ✔ Yes – Excellence Consultants will deduct 10 % from the booking amount as platform fees.
      ✔ Students shall paid the Fees to us (Excellence Consultants) via Online payment gateway used in our site https://www.excellenceonlinetutors.com ) . Excellence Consultants will deduct 10% fees and send the remaining amount to the teacher or Institute after completion of the hour/month .
      ✔ Once tuition or lessons have been delivered as per mutual satisfaction , we will send the payment to your account directly on time .
      ✔ Student approves payment request and funds are transferred to your bank account.
      ✔ In case of any payment dispute, Excellence Consultants will mediate to resolve the issue to the satisfaction of both parties.
      ✔ If student / Institute cancels the booking after first session you shall not get paid. However if there are mid term cancellation you’ll get payment on pro rata basis subject to Excellence Consultants approval. It is the tutor’s duty to impress student or Institute party with their teaching style and methods.
      ✔ Yes. We offer a free membership for tutors to add their profile.
      ✔We operate from the following address: → 5 Shyama Charan Chowdhury Lane , Salkia Howrah, West Bengal -711106
      The Excellence Consultants Customer Support WhatsApp Number is:

      ‣ 91639-33744

      • ‣ Monday to Sunday (10 Am to 10 PM)
      • 1.Once you submit your request, your requirements will be forwarded to tutors whose preferred categories, subjects and areas correspond to yours. This process may take up time between 24-48 hours to complete .
      • 2. You may start getting message or calls from tutors or Institutes . If you want to maintain your requirement private and only want to contact tutors/ institute of your preferences or , you can purchase credit from Packages.
      ✔ Yes , registration is mandatory to find the right tutor. It is absolutely free of cost.
      ✔Yes, details of all tutors and Institutes on Excellence Consultants are thoroughly verified by our dedicated verification team . Therefore, chances of incorrect details are negligible. However, if you still find the details to be wrong, you can mark the tutor(s) 'Fake'. If it is proved to be correct, we shall take necessary steps against the tutor.
      ✔ We do not fix the tuition fees on a tutor's / Institute behalf. Tuition fees are decided solely by the tutors or institutes.
      ✔ Yes , there is a money-back guarantee on Excellence Consultants. Its is only applicable if you are not availed any service from Excellence Consultants . However, we can assure you that such a situation is extremely unlikely to arise since all profiles are genuine and verified and we guarantee every assistance from our end to help you fulfill your learning requirements.
      ✔ Excellence Consultants does not schedule any tuition timing. Tutors and Institutes reserve the right to fix tuition timings.
      No ✖ , Excellence Consultants does not provide or organize demo classes.
      ♥ Yes, registration is absolutely free of cost for all students. We welcome members who wish to sign up with us for their genuine learning requirements.☑
      ✓ No monthly fees are non refundable. Fees once paid for the month cannot be refunded back .
      ✓We will definately refund your money if tutor will not providing the monthly classes or you can adjust the money with the new teacher .
      ✓ Excellence Consultants is India’s number one marketplace, both for Students and for Tutors. We are focused on creating a mutually beneficial ecosystem that provides value and enriches your learning experience.
      ✓ This decision is completely up to you . You can either pay us through our secured payment gateway service in our website or pay directly in our Bank Account , While negotiating and you can decide upon the best schedule and the payment platform which are convenient for both of you. Please ensure that this is thought out, before starting services, to avoid any misunderstandings later on.
      ✓ We can only match you to the extent to which you provide information. Filling out the forms may be tedious work, but it is a one time investment of your time and effort and it pays off by helping us narrow down the available choices to your specifications. So add as many details as you can, to help us help you.
      ✓ Once you have availed the services of a tutor, you should go to your dashboard profile page and click on the ‘Write a review’ button which will take you to a page where you can specify rating (out of 5 stars) that you are ready to give them. Once the rating is given, you should also add a review so that your rating carries more weight. This will help other students to make up their mind about the tutor. You can also request the tutor to send you a review request .
      ✓ You post your Learning Need on Excellence Consultants , so we can send you great matches from whom you can select the perfect tutor for your requirements. ✓You can find a Tutor who will come to your home, or a nearby Institute where you can travel to, or even a Tutor who can teach you online via Internet. ✓ We share your request with upto 5 Tutors and Institutes, who are best suited for your need.
      • ‣ Signing up with Excellence Consultants is super easy and simple. Click on 'Sign up as a Tutor' (Excellence Consultants Login or Register Page ) to create a Tutor or an Institute account. Please follow the instructions and fill in all the necessary details.
      ✔ Once you have completed the Sign Up process, your profile will be reviewed by our Team to cross-check an accuracy of the details as well as to prevent a creation of duplicate accounts. The profile review process takes 24 hours approximately. You will be notified via email once your profile gets approved.
      ✔ No , Excellence Consultants will never call you for asking any Banking information like CVV , OTP , ATM Pin etc.